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The switching procedure

How do I get my account number?

Once you’ve signed up with us, we’ll send you all your account details a few days later including your account number. If our letter goes missing, or you can’t find your account number, just call us on 0800 408 6701 or email us at hello@fairerpower.co.uk.

How long will it take to switch energy companies?

It takes about five minutes for you to give us the details we need to start the switch. After that, it’s usually around four weeks until you start getting your energy from us. We’ll take care of all the details and keep you updated on what’s happening; all you’ll need to do is give us your first meter readings when it’s close to your switch-over date. You have a 10-day window to give these readings, from 5 days before the switch-over date to 5 days after. This will mean your bills are really accurate, but if you can’t give us any readings during this time, we’ll just ask for an estimated reading to open your account.

How does the switching process work?

Once you have agreed to join Fairerpower, your switch gets underway. The process goes like this:

  • You’ll get a welcome pack in the post, with everything you need to know about your Fairerpower energy plan, including which one you have chosen, your expected switch date, Direct Debit amount or preferred payment method and first payment date.
  • You have 14 calendar days to change your mind from the day you sign up, so check all the information carefully and get in touch if you’d like to change anything. Just let us know (by email or by phone) if anything needs changing, or if you decide Fairerpower’s not for you.
  • Once those 14 days have passed, we will contact your current energy supplier and start the switch.
  • A few days before your switch date we’ll ask you to give us your first meter readings. Once we have them, we’ll send them off to be validated.
  • As soon as they’re validated we’ll open your account.
  • We’ll send your first statement around 6-8 weeks later, unless you’ve asked us to bill you by post, which will be every 3 months.

What are my unit rates?

You can find the relevant unit rates in our rate table. If you’re not sure which is yours, give us a call on 0800 408 6701 and we’ll explain all.

What if I keep getting bills from my old supplier?

You’ll have to get in touch with them directly, as we’re not allowed to do it for you. However, if you’d like some tips on what to say to them to make sure they close your account we’ll be happy to help. Just get in touch on 0800 408 6701.

What if I change my mind?

The 14-day ‘cooling-off’ period begins when you start the switching process. If you change your mind during this time, give us a call on 0800 408 6701 right away. After the cooling-off period it may be too late for us stop the switch.

What’s an Erroneous Transfer?

When you sign up to switch energy suppliers, we look up your address in a national database that includes your current energy details. Just occasionally the details in the list aren’t 100% right (especially if your property’s a flat or new build) and the wrong supply can be taken over by mistake. If this happens, the two suppliers involved work together to return the gas or electricity to the right supplier as quickly as possible. It can also happen if you change your mind during your cool-off period but we couldn’t stop the switch in time.

What if I think my opening meter reading is wrong?

We’ll ask you to give us two actual readings with at least two weeks between them. If the estimates are very different (above 250kWh for electric and 1200 kWh for gas) we can dispute them with your previous supplier. This might mean we also need to ask your previous supplier to change their final reading and give you an updated final bill. If the readings show you’ve been charged for energy you haven’t used, we might ask you to give us some more readings. Once your previous supplier confirms your readings they’ll give you an updated final statement. This can take up to eight weeks for a gas reading or 14 weeks for electricity. You won’t get regular statements from us while it’s being done.

Why have you opened my account with estimated readings?

If you have chosen to get your statements online (with a ‘paperless’ plan), you should have had a reminder letter or email asking you to give us your opening meter readings between 5 days before and 5 days after your start date. If we didn’t get your readings within this 10-day window, we have to use an estimated reading.

If you would like to know more about this, or any other aspect of switching to Fairerpower, just call us on 0800 408 6701 and we’ll explain it all.

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