It takes about five minutes for you to give us the details we need to start the switch. After that, it’s usually around four weeks until you start getting your energy from us. We’ll take care of all the details and keep you updated on what’s happening; all you’ll need to do is give us your first meter readings when it’s close to your switch-over date. You have a 10-day window to give these readings, from 5 days before the switch-over date to 5 days after. This will mean your bills are really accurate, but if you can’t give us any readings during this time, we’ll just ask for an estimated reading to open your account.
Once you have agreed to join Fairerpower, your switch gets underway. The process goes like this:
You can find the relevant unit rates in our rate table. If you’re not sure which is yours, give us a call on 0800 408 6701 and we’ll explain all.
You’ll have to get in touch with them directly, as we’re not allowed to do it for you. However, if you’d like some tips on what to say to them to make sure they close your account we’ll be happy to help. Just get in touch on 0800 408 6701.
The 14-day ‘cooling-off’ period begins when you start the switching process. If you change your mind during this time, give us a call on 0800 408 6701 right away. After the cooling-off period it may be too late for us stop the switch.
When you sign up to switch energy suppliers, we look up your address in a national database that includes your current energy details. Just occasionally the details in the list aren’t 100% right (especially if your property’s a flat or new build) and the wrong supply can be taken over by mistake. If this happens, the two suppliers involved work together to return the gas or electricity to the right supplier as quickly as possible. It can also happen if you change your mind during your cool-off period but we couldn’t stop the switch in time.
We’ll ask you to give us two actual readings with at least two weeks between them. If the estimates are very different (above 250kWh for electric and 1200 kWh for gas) we can dispute them with your previous supplier. This might mean we also need to ask your previous supplier to change their final reading and give you an updated final bill. If the readings show you’ve been charged for energy you haven’t used, we might ask you to give us some more readings. Once your previous supplier confirms your readings they’ll give you an updated final statement. This can take up to eight weeks for a gas reading or 14 weeks for electricity. You won’t get regular statements from us while it’s being done.
If you have chosen to get your statements online (with a ‘paperless’ plan), you should have had a reminder letter or email asking you to give us your opening meter readings between 5 days before and 5 days after your start date. If we didn’t get your readings within this 10-day window, we have to use an estimated reading.
If you would like to know more about this, or any other aspect of switching to Fairerpower, just call us on 0800 408 6701 and we’ll explain it all.