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Step By Step: Switching Energy Suppliers

10 May 2017 | News

Although the switching process is relatively easy, if you’ve never done it before it is understandable it may be daunting or confusing – that’s why we’ve put together this handy guide so you can find out all you need to know!

Ofgem research has found that simply by comparing and switching suppliers or tariffs, you could make potential savings of £300(1) annually, so lets take a look how to do it.

Do bear in mind – before switching to a new provider, check whether you will incur any charges for cancelling your current energy deal.




Best practices before making your choice…

1: Do your research!

Suppliers must give accurate advice to enquirers about savings they offer – by calling around different energy suppliers and sharing your households energy consumption they will be obligated to tell you the best deals they have for you.

If you are enquiring to your existing energy supplier, they are obligated to share with you the best deal they have on offer.

Some utility companies also offer specific energy packages tailored to meet the needs of particular sections of the community. These may, for example, comprise rebates, discounted charges or fixed-rate tariffs.

One of the best ways to find the best energy deals is by utilising online resources.

There is lots of information you can access online, and one of the best platforms to utilise is the comparison websites. Comparison websites allow you to compare energy deals from numerous different suppliers across the market and you can consider options such as exit fees, green energy tariffs and fixed or variable deals.

Take a look at these Ofgem-accredited price comparison sites to compare the best deals out there for you:


In order to get the most accurate quote on the comparison sites, you will need to have a few details with you:

This information will ensure you are getting the most suitable deals.

Please do bear in mind that while comparisons are great for seeing all available deals, sometimes you will need to head directly to the supplier to make the actual switch.

And maybe, it isn’t all about the cost! If so, it may be worth checking review websites to see how energy providers have performed for things such as customer service, value for money and accuracy of bills.

Which? is a trusted review website that reviews both products and services, and they annually produce an energy customer satisfaction survey for the energy market – by taking a look you will be able to make an informed decision on your choice of energy deal. Here’s the list for 2017: http://switch.which.co.uk/energy-suppliers/energy-companies-rated.html

Switching Energy Supplier…

2: Once you’ve decided…

You can switch energy deals either online or by phone. If you have decided to do so via the comparison site, you will be redirected to the energy suppliers own website where you will then be able to process the switch.

If you are paying by direct debit, you will need to have your card details to hand and you will need to enter this prior to switching. If you are paying for pay as you go, you simply have to input your details, process the switch and you will then have to wait for your meter to be installed and you can begin paying for your energy as and when you need it.

Once you have processed this, it will take around 4-6 weeks before your energy is provided by  your new supplier, however, you will never be left without energy supply and your new provider will ensure that all of the back office maintenance is carried out for the switch. All you have to do is wait for your welcome letters and billing details to come via post or email.


3. If you change your mind

From the start date of your contract with a new a supplier, you have 14 days to cancel the switch. This is referred to as a ‘cooling-off period’. After this time, you may be liable for exit fee charges depending on your agreement. To cancel your contract, you must contact your supplier.


See – it’s really easy!


Gone of the days where switching is a confusing, time-consuming process. Online resources and comparison sites are now out there to support and help you when it comes to switching, and it can all be done with a few clicks of a button.

Hopefully our guide has answered any questions you may have been facing about switching, and equipped you with the necessary skills to get you the best energy deal.

Why not test out your new found knowledge with Fairerpower, the energy offering from Cheshire East Council.  Get a quote today, simply head to www.fairerpower.co.uk and you could save up to £100(2) on your annual bill.


 (1) https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/how-switch-energy-supplier-and-shop-better-deal

(2) Average saving is £100.47 based on the average estimated annual costs for new PAYM and PAYG Fairerpower customers quoted through the Fairerpower website, compared to their current supplier and tariff. Comparisons taken between 01/10/2016 and 31/12/16. Incl VAT.


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